Terms & Conditions
A group or family leader must be at least 30 years old to book a stay. We will ask for proof of age and for a signature on a PDF (download) of these Terms & Conditions before confirming your booking.
Deposits & Payments
Deposits wired to us to confirm a booking are 100% refundable up to 3 months prior to the date of your arrival and 50% refundable up to 3 weeks prior to your arrival date. We ask that you inform us as soon as possible should you decide to cancel your booking.
The balance due for a booking is billed and due the week before you arrive. We ask that payments be made via bank wire in euro. We promptly issue receipts or invoices for any payments received.
Although we have been proudly pet-friendly for the past three years, we (and our cleaners) need a break. From 2024 we kindly ask you to leave your dog(s) at home.
Waste management & Smoking
We ask all guests to abide by local waste management guidelines (download) which require all residents, including temporary residents, to separate their trash and bring it street-side in bins provided by the authorities. Before you confirm your reservation, we will ask you to attest that you have read, understand, and agree to comply with said guidelines.
Our lodgings are strictly non-smoking. Smoking is permitted only outdoors.
Pool & Safety
Our swimming pool has no lifeguard and is about 160cm deep at its deepest point. That is more than deep enough to drown in. We strongly advise ALL guests to use the pool with another adult present. Young children are NOT to be left unattended in or near the swimming pool. By signing our Terms and Conditions, you attest that you understand the risks associated with using our swimming pool and that you are responsible for the safety of your children (if any) in and around our pool.
Well-equipped kitchens, a rural setting and wildlife bring with them the risk of injury (burns, knife cuts, wasp and hornet stings, possible encounters with wild boar or wolves). Although we make every effort to inform guests of risks to their health and safety, maintain and check our equipment for good function, maintain a robust perimeter fence, and deploy insecticides and bug repellents throughout the area around our lodgings, mishaps can occur. By signing our Terms and Conditions you agree to hold Poggiosole, its owner and staff harmless for any accidental injury or death on our grounds or in our lodgings.
Before you confirm your reservation, we will invite you to review an inventory of items (ranging from kitchen equipment to hairdryers to lamps and pens) that are installed in the lodging you have reserved. Upon arrival, we will charge a security deposit (€500 for Le Rose, €300 for Begonia) to your credit card and hand you the inventory sent previously, with items marked as “present” in the lodging prior to your arrival. You must notify us immediately if any items marked “present” are missing or damaged. Any items damaged or broken during your stay (except plates and drinking glasses) will be charged to your security deposit for cost to repair or for their replacement value, as appropriate. Items missing from a lodging upon your departure will be charged at twice their replacement value.
Cleaning Fee (refundable)
Upon arrival, we will charge a €150 cleaning fee to your credit card. This cleaning fee will be refunded if your lodging is left in good order, all waste management guidelines complied with, dishes and glassware either in a running dishwasher or put away clean, all food removed from kitchen cupboards and refrigerator (along with all soaps, detergents, and other personal supplies you brought into the lodging) and all towels left either on the bathroom floors or outdoor drying racks (not on beds or wooden furniture). To the extent that cleaning staff need to put in extraordinary effort to put your lodging in order, or bed linens or towels are heavily stained, a portion of the cleaning fee will be retained.
Security deposits and cleaning fees will be refunded to your card within 48 hours of your departure. In case a portion of these is retained, a written explanation will be sent to you via email.